Refund policy
Our Happy Gut Promise
We stand behind every bottle. If you're not satisfied, we'll make it right — no hassle, no hard feelings.
What's covered
All PoopWell products purchased directly on poopwell.com are covered by our 30-Day Happiness Guarantee. If you've tried it and it's not working for you, we want to hear from you.
How it works
- Email us at within 30 days of your delivery date. Include your order number and a quick note about what wasn't working.
- We'll reply within 1–2 business days with return instructions and a return authorization.
- Ship the remaining product back to us. Please return any unused product — even if the bottle is mostly empty. If you've finished it entirely, just mention that in your email and we'll work with you. Return shipping is the customer's responsibility, and original shipping costs are non-refundable.
- Once we receive your return, we'll process your refund to the original payment method within 5–7 business days. Note that your bank may take an additional 3–5 business days to post the credit to your account.
A few things to know
- This guarantee applies to your first purchase of each product. It's designed for customers genuinely trying PoopWell for the first time — not for repeat orders of the same product.
- Opened bottles are fine. We know you need to try it to know if it works.
- Returns require a return authorization — please don't ship anything back without emailing us first.
- Bundles (like the Happy Gut Trio): The guarantee applies to the bundle as a whole. Please return all included products — opened and unopened — to receive a full refund. Partial bundle refunds are not available.
- Subscriptions: The 30-Day Happiness Guarantee applies to your first subscription order. To avoid being charged for an upcoming renewal, please cancel at least 2 business days before your next renewal date via your account page or by emailing us.
- This guarantee applies to US orders only.
- This policy applies to poopwell.com purchases only. If you purchased through another retailer, please contact them directly.
Damaged or wrong item?
If something arrived damaged or we sent the wrong product, we'll fix it immediately — no return necessary. Just email with your order number and a photo.
Questions?
We're real people. Email us at and we'll take care of you.